Choose an FAQ topic

Unfortunately we operate a strict merchant and distributor only policy and as such are unable to supply directly to end users. To find your local stockist please use our stockist finder by clicking here.

Please contact us here to enquire about setting up an account.

To order online you must have a valid account number which is used to log in to the site along with your password. Products can be added to your pallet either using the order pad which can be found on the ordering tab or on each individual product page across the site.

Simply click to visit our Resource and Support are at the top of the screen and select the individual products you need before downloading into a zip file. Alternatively each data sheet can be found on the specific product page.

Ensure all joints have a minimum full depth width of 5mm and are at least 20mm deep. The paving and joints should be thoroughly wet before application, but joints should be free of standing water, dirt, debris or weeds. Ensure the paving bedding is well drained.

Remove Sika FastFix All Weather from the packaging and cut the bag. Once punctured or opened the material must be used within 1 hour. Any unused material can be stored in the bucket for up to a month.

Use Sika FastFix All Weather in small manageable amounts. Avoid spreading over a large area before application. Ensure material is all loose by raking through. Do not try to break up and use any small set lumps. Do not add any extra sand.

Using a soft broom, or hand brush for smaller areas, work Sika FastFix All Weather into the joints. Make sure each joint is completely filled and the material well compressed.

Sika FastFix All Weather will start to set in 6 to 12 hours above 15°c in dry conditions. Allow up to 5 days for full set in temperatures between 4°c and 15°c. Contact with rain or moisture can slow the final set.

For further application help, take a look at this Sika FastFix All Weather video.

Woodwork Killer looks milky in the tin but will dry clear. If concerned, test in a small, inconspicuous place before using.

Unfortunately due to the flexibility of this product, SikaFlex EBT+ isn’t suitable for overpainting.

Yes, Patio Wizard is suitable for use on tarmac.

Believe it or not, PinkGrip is pink.

Yes, Stixall is neutral cure as is Silicone 825.

No, 403 Concrete Hardener & Dustproofer cannot be overpainted.

No, Febond Blue Grit isn’t suitable for use externally or tiles.

No, RendaGrip isn’t suitable for use on painted surfaces.

No, Evercryl isn’t suitable for use on wood.

Everbuild has been a Sika Limited company since 2013. This is the final piece of the legal integration between Everbuild and Sika to becoming one statutory organisation. This brings system and process efficiencies, giving you an improved customer experience.

The last date for processing sales orders was 2pm on 6 December 2022. All deliveries required in December 2022 must have been received by this date

Please call your account manager to discuss.

Yes, however the order must be addressed to Sika Limited, not Everbuild Building Products Limited. The order will be entered onto the system once available.

From 3 January 2023, your Everbuild Building Products Limited customer account will be inactive, and your Sika Limited account must be used.

Yes, the existing Everbuild product codes will be replaced by the Sika SGAN, these are readily available from your local account manager.

All orders should be sent to distribution.sales@uk.sika.com.

Key account orders should be sent to distribution.keyaccounts@uk.sika.com

The last order date for the Everbuild eShop for delivery in 2022 was 2pm on 6 December. Deliveries for January 2023 can be placed as forward orders on the Sika eShop from 14 December.

For any January 2023 deliveries, customers will be able to place forward orders in the Everbuild eShop from 7 December 2022 until 14 December 2022.

If you have an Everbuild eShop account, you will receive a new registration email from Sika on 14 December 2022. Follow the link in the email. Your details will be pre-registered, simply set up your new password.

Complete the contact form via this link. https://gbr.sika.com/en/contact-us.html

Please email eshop@uk.sika.com with any questions

Using the Sika eShop gives you the opportunity to order at a time that is convenient for you, and brings a range of other benefits:

· Bring all your ordering into one eShop account

· Easy access to your orders and invoices placed with Sika Limited

· Create multiple wish lists to store new products, or re-order instantly

· Easy to use search facility to find product you know

· See your full order price at checkout

· Access the latest product information and datasheets in one place

Please get in touch with our Customer Services Team at distribution.sales@uk.sika.com.

Alternatively, you can direct your query to your Account Manager if applicable.

Effective 1 January 2023, Everbuild Building Products Limited was legally integrated into Sika Limited. This is the final piece of the integration between Everbuild and Sika to become one statutory organisation. This will allow us to improve account management, bringing you an improved experience in working with us.

Everbuild has been a Sika Limited company since 2013. This is the final piece of the  legal integration between Everbuild and Sika to become one statutory organisation. This change brings system and process efficiencies, giving you an improved customer experience.

Yes, we apologise to our customers impacted with delays.

All IT System changes bring unforeseen challenges. Whilst we were prepared for the majority, we were caught out by the complexity in a small number of change challenges.

We have resolved almost all the order delays, but we continue to be impacted by a small number of stock availability issues with our supply chain, and we are focused on resolving these.

The legal integration means you can no longer place orders under Everbuild Limited.

All orders will need to be addressed to Sika Limited.

 

From 3 January 2023, your Everbuild Building Products Limited customer account will be inactive, and your Sika Limited account must be used.

Yes, the existing Everbuild product codes will be replaced by the Sika SGAN. These are readily available from your local account manager. You can also download the 2023 Product Catalogue, which contains both codes.

We apologise for any inconvenience. Following successful trials, we are now implementing the new Production Planning System. This will improve our product availability. As a result, you will see improvements over the next 4-6 weeks.

(FAQ updated 25 May 23)

We have introduced new initiatives and additional resourcing to enable a faster turnaround time with our Query Resolution Team. Our Query Resolution Team deal with all queries relating to deliveries and invoicing.

Our Account Managers are on hand as required for their assigned customers. In addition, we communicate weekly with all customers as we progress through this transition period. If you have any queries or concerns, please contact our Customer Services Team at distribution.sales@uk.sika.com.

How can we help?

Question not answered here? Contact a member of our support team for additional help and advice.

Select a query type