The Covid-19 crisis has seen mounting pressure on customer service departments around the country, and according to the Institute of Customer Service, 56% of customer-facing staff have experienced an increase in hostility towards them during this time.
With this in mind, Sika is proud to take a stand against unacceptable behaviour by supporting the ICS – Service with Respect campaign aiming to put an end to the abuse faced by so many on a daily basis.
Of the campaign, the Institute of Customer Service’s CEO, Jo Causon said; “The hostility being faced by our nation’s service workers has reached unacceptable levels, and our research suggests it will continue to get worse if we fail to take action. We are delighted that Sika have joined a growing contingent of over 80 organisations supporting our Service with Respect campaign, all of whom are determined to reduce hostility and abuse against their people. We are all calling on the government to do more to protect the vital workers who keep the country running by providing vital services throughout the pandemic.”
Sika, together with over 400 organisations across a range of industries, pledge to eradicate such behaviours and ensure our staff are treated with the respect they all deserve.